Why is a managed service for IT support critical?

Is it time to rethink your IT support?

Schools now require much more than an engineer visiting once a week.  ICT is fully embedded across the whole school in both teaching and non-teaching areas and the correct support should be in place to ensure frustrating downtime is avoided.  Traditional IT support typically involved an engineer visiting the school on a scheduled day to work through a fault log book and once they were finished, you waited for the next visit.  This type of support certainly ticked a box 10 years ago but with the changing reliance on IT becoming curriculum wide, this is now not fit for purpose.

So, what is a managed service and how does it differ to what you may already be receiving?  A managed service is total support that will take away the distraction I.T can cause your school.  It delivers a complete outsourced I.T department, allowing you time to do what you do best.

A managed service provider takes full responsibility for your technology by monitoring and maintaining it 24/7, keeping it stable and secure, resolving your user’s IT issues, working with all 3rd parties and developing a long term IT strategy for your school.  The benefits are clear –

  • Unlimited support – both remote and onsite
  • Direct access to highly experienced technicians
  • No hidden costs or unexpected charges
  • SLA driven response times
  • Regular detailed reporting
  • Real time proactive support

Managing a school network and the variety of technology within it is a full time job and many schools simply cannot afford to employ network managers.  A managed service provider allows the schools to have the support, skillsets and knowledge of a large team at a fraction of the cost compared to a salary.

If you’d like to know more about how a managed service can benefit your school, please give our friendly team a call and we’d love to help.

Please click on the link below for more information about our managed IT service.