MIS Consultancy & Support
 
The objective that supports all Fluentblu/SBS MIS activity is to provide a service that is designed to assist schools in the use of any number of MIS by applying best practice to improve efficiency and effectiveness within each school.
 
The team of professionals that support this service have a level of experience and knowledge of system intricacies that can only be acquired through a career dedicated to the understanding of school and broader educational establishment MIS.
 
Like any software package, deriving the most efficient output is dependent upon intimate technical software knowledge and the associated input criteria. At Fluentblu we take the time to listen to your individual and specific needs before preparing a tailored solution that best supports your requirements.
 
Fluentblu/SBS support various MIS systems including SIMS.net, Integris G2 and Pearson E1. We understand the risk of errors occurring in any MIS will not just be costly but highly disruptive. We pride ourselves on the provision of a service that is defined as personal and flexible complying with your procedures and obligations.
 
We concern ourselves with this to allow you to focus on your primary goals: the serious business of education.
 

Service Support Options

Customised, flexible packages specifically designed to achieve your financial goals. Service contracts are offered in numerous packages tailored to focus entirely on your requirements; we outline the most popular here:
 
Gold

Helpdesk and Monthly Visits This option enables us to provide an annual visit schedule with each visit themed to provide maximum exposure to all SIMS modules which can only lead to greater understanding of the features and usability of the product. This service also includes the numerous upgrades and service patches to keep your system up to date.

Silver

Helpdesk and Half-Termly Visits Combined with unlimited use of our helpline (open office hours) this option provides support, advice, recommendations and an onsite visit each term.

Bronze

Helpdesk and Termly Visits - The dedicated helpdesk is staffed with experienced consultants available to help solve issues as quickly as possible. Our commitment to quality means you will always be able to talk directly to a MIS consultant. This service most suits the advanced users of SIMS.net.


Advantages of working with the Fluentblu/ SBS Partnership

The Fluentblu/SBS MIS service is delivered by a dedicated, fully accredited (CRB checked) team of experienced consultants, with a wealth of skill and practice in the delivery of MIS support into the education arena and within the wider public sector

  • Adhoc support and consultancy options allow for project managed specific tasks:
  • End of year processing
  • School Census + School Workforce Census, Support,Preparation Packages and System Health Checks
  • Conversion packages for other MIS
  • School visits incorporate annually scheduled onsite consultancy to plan your MIS requirements and illustrate best practice, targeted training and issue resolution. A report will follow detailing key discussion points and necessary actions.
  • School Helpdesk and remote support – Software problems are inevitable so the telephone helpdesk is available during office hours, Monday-Friday. The Fluentblu/SBS ICT team complements the MIS helpdesk to provide remote instant fixes and PC specific advice.
  • Services are designed / optimised to exactly meet the customers’ requirements.
  • We are able to provide highly competitive pricing across the full spectrum of needs and requirements both on a contract level and an adhoc basis.
 
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