Educational ICT & AV Specialists

As part of the support agreement Fluentblu will provide a technical helpdesk for all AV faults involving projectors and interactive whiteboards. All major brands will be supported including SMART, Promethean, Hitachi, E-Instruction etc. All warranty issues will be facilitated by Fluentblu directly with the manufacturer on the schools behalf. All relevant serial numbers and documentation requested by the provider must be provided to the support team by the school prior to a repair being requested.

Any hardware faults that cannot be resolved over the phone will be assessed onsite by a Fluentblu representative who will then advise the school of the best action to resolve the issue. This applies to all hardware outside of warranty. All warranty protected hardware will be initially assessed by our helpdesk and then reported to the relevant manufacturer for guidance and if required onsite repair.

For all technical issues not associated with hardware i.e. software issues, calibration of IWB’s etc this will either be resolved over the phone directly with the school, or if required via the fortnightly support liaison site visit.

Please note that projector bulb changes are not covered under these terms.

All support packages are individual to each school and can be tailored to suit the individual requirements of our customers. If you would like to get a fresh perspective of support options for your school, please call us on 01234 84 33 00 to arrange a complimentary site visit.