Support

Fluentblu's approach to ICT support has established us as a forward thinking and more importantly proactive ICT provider.

It is no longer viable to simply wait for an engineer to visit your school on their scheduled day. ICT is embedded across the entire school and almost every department relies on it and with this demand comes the importance of having balance between reactive and proactive support.

Our support program brings a corporate philosophy of minimising potential downtime through remote monitoring of the core, onsite engineers visits and providing all members of staff with an uncapped remote help desk which can assist them on the fly throughout the day, no more writing into a fault book and waiting for an engineer!

If reliability and development is to be achieved, it’s vitally important that you have a support partner that offers much more than simply an engineer presence, proactive support of your schools vital core components need to monitored 24/7 to eliminate frustrating downtime that should have been avoided.

We would love to talk more about your support requirements, so feel free to contact us and one of our team will be in touch.

Let's Get Started

Multi-Coloured-1Meeting with you to understand your current support design and how it can be improved

Thinking

Initial meeting
Support

Number TwoOur support team will provide a comprehensive schedule of services that will be in place for the upcoming year. This will cover everything from remote and help desk support, to onsite engineer assistance.

Let's Get Started

Number Three

Flexible onsite days. At Fluentblu we don’t restrict when our engineers visit and what they will be doing. The bolt-on day’s module of our support allows you as a school to choose from a range of options starting at 5 days per year to 40, its then up to you as a school when you use them.

Our team will then work proactively with you to define the most efficient use of the time prior to visit.

School Visit